• Support Engineer / Technical Analyst

    Location US-MN-Maple Grove
    Posted Date 2 weeks ago(11/30/2018 3:15 PM)
    Job ID
    2018-2417
    Category
    Information Technology - Help Desk
  • Responsibilities

    Support Engineer / Technical Analyst

    Data Recognition in Maple Grove, MN

    Company cannot provide sponsorship for this posiiton

    No agencies, please

     

    Summary

    Support Engineer serves as primary in state contact for any questions related to how system works from both a business and technical perspective. The Support Engineer partners with business liaisons to translate software requirements, contingencies, best practices and issues to ensure high level program delivery.  Engineer partners with software developers, support and QA analysts to develop logical technical processes. The Engineer also performs technical support, basic cost-benefit calculations, interdependency analysis, and prioritization exercises related to systems changes.

     

    This role will require the ability to communicate across all levels of the company and on-site with clients.  This role also requires someone who is proactive, a self-starter and has a proven track record to work independently with minimal supervision and collaboratively with a team.  A successful candidate thinks beyond current knowledge and existing assumptions to explore new solutions and strategies, solve potential issues and has the understanding of and experience with providing exemplary customer and systems support.

    Responsibilities:

    • Review production issues as they occur for a holistic analysis of the impacts and possible causes
    • Understand, provide insight and possible documentation (or assist those that will document) for the system of the test engine (from IDEAS through reporting)
    • Interact with Level 2 to understand issues
    • Interact with Level 3 to understand system design
    • Participate in issue investigation and determination of appropriate area for resolution
    • Provide recommendations for future system design enhancements to address issues
    • Act as liaison between client, Level 2, Level 3 and the Product Support management
    • Partner with business liaisons and technical teams to understand and define system goals and technical system requirements
    • Assist technical groups in revising logic for performance efficiency
    • Participate in system and user acceptance testing efforts
    • Assist business liaisons and evaluate cost-benefit and ROI
    • Understand system interdependencies and collaborate with project teams accordingly

    Basic Requirements:

    • In-depth understanding of software development methodologies
    • Demonstrated experience writing software requirement specifications and test specifications
    • Experience generating reports using SQL
    • Proven experience in an IT support/system support role with increasing responsibility
    • Excellent  communication (verbal & written) skills with varied audience, including Executive Leadership and DRC clients
    • Ability to work across many business, technology and application groups
    • Experience explaining difficult concepts to decision makers to formulate plans
    • Minimum 4-7 years of broad IT experience with demonstrated progression of responsibilities
    • Strong situational analysis and decision making skills
    • Experience planning and deploying business and technology capabilities
    • Systems thinking ability (understand how parts interact with the whole)

    Qualifications

    Preferred Qualifications:

    • Ability to adapt quickly to new technologies and changing business requirements
    • Ability to quickly troubleshoot problems that may arise in work products
    • Ability to partner with software engineers, quality analysts and business partners to identify course of resolutions
    • Excellent analytical and problem solving skills
    • Excellent project management and prioritization skills
    • Strong communication skills
    • BS in Computer Science, Management Information Systems or related field

     

    Essential Job Requirements:

    • Report to work promptly when scheduled
    • Ability to work remotely, but be available for in-state travel
    • Be able to work under supervision and accept feedback 
    • Familiarity with Microsoft Office Suite
    • Relate effectively and work respectfully with diverse work groups
    • Ability to consistently perform well during times of increased work load
    • Set and meet deadlines
    • Manage multiple job functions simultaneously
    • Other duties as needed

    Reporting to this position:  No direct reports

    Physical Requirements: 

    • Ability to sit and/or stand for up to 8 hour periods of time
    • Ability to look at a computer monitor, utilize a keyboard and/or mouse for up to 8 hours per day
    • Ability to lift up to 20 pounds as necessary

     

    DRC retains the right to change or assign other duties to this position.

     

    You may also view this position and others on www.drccareers.com and use JOB ID 2417

     

    Please, No agencies.

     

    Data Recognition Corporation is an Affirmative Action/Equal Opportunity Employer, M/F/D/V

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