This position provides customer service and administrative assistance to support state assessment projects. Works with Enterprise Program Management (EPM) and other internal departments to secure contract related information, handles customer escalations for custom contracts, ensures Level 1 support is properly trained to support custom contracts, and provides timely updates to management/support teams regarding any changes or issues. Facilitates the management of the Knowledgebase System to support departmental needs.
Essential Job Requirements
Reporting to this position: No direct reports
DRC retains the right to change or assign other duties to this position.
Data Recognition Corporation is an Affirmative Action/Equal Opportunity Employer, M/F/D/V